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Features and innovations
May 2025
3 min.
Features and innovations
Let's talk about e-commerce again. A few weeks ago, in our blog post "The e-commerce sector: how warehouse management works in the online age", we looked at the major challenges facing the sector and how smart digitalization solutions are solving them.
In the second part, we look at other useful features that help e-commerce companies to fulfill customer wishes without stress:
Many e-commerce companies know the dilemma. To get Prime status on Amazon, the goods actually have to be sent to Amazon, including storage costs. But what if you can get the Prime advantage without giving up your warehouse?
This is where the "Seller Fulfilled Prime" program comes into play. With the right interface, you retain control of your logistics. The goods can then be processed in your own logistics center while the Prime status continues to apply.
Our "Seller Fulfilled Prime API" is directly integrated into the warehouse management system and fulfills all Amazon requirements.
Today, it is no longer enough to simply deliver. Customers expect more. And this is exactly what Value Added Services (VAS) offer. These additional services are all about emotions, or more precisely, experiences for the customer.
We are talking about:
The result? Customers who are delighted before they even unpack the product. And to ensure that these services don't lead to chaos in the warehouse, you need software that not only understands this complexity, but also integrates every extra request as if it were standard.
Because what sounds like customer service is actually a real tour de force in the warehouse. More services mean more processes, more complexity - but also more competitive advantages. That's why we integrate VAS directly into the warehouse management software. With flexible workflows, clear instructions for employees, automated planning and continuous quality checks. So "more" is not more, but an opportunity.
Luxury products often go through processes with additional quality checks. Anyone sending high-priced goods must ensure that everything is perfect, down to the smallest crease in the tissue paper.
Individual quality steps for each article in the software - visible directly on the employee display - make this possible.
For example: Is the product flawless? Is nothing missing? Are the visual requirements right? After all, customers expect a perfect shopping experience, including opening the packaging. No scratches, no dust, no discrepancies. This is how "shipped quickly" becomes "delivered perfectly".
In the e-commerce industry, it is common for different conveyor technology and storage systems to be used in the warehouse. But how are the transports precisely coordinated and controlled? Quite simply. The entire control of the automatic components - which are controlled by a material flow controller (MFC) - is handled by Dynamic Transport Control, or DTC for short.
The task of the DTC is to receive and distribute transport orders from the warehouse management system in order to then pass them on to the connected automated components (for example to the MFC of the conveyor technology and the forklift control system). In addition to the transport orders, the DTC also manages the routes, load units, transport types and destinations.
This means that the goods leave the warehouse quickly and reach the customer on time. Want to know more? You can find the answers here.
Conclusion: Anyone thinking in logistics today is thinking networked. Automation and individual services - everything is possible. But only with software that connects it all.
We have other articles worth reading that are of interest to the e-commerce industry.
