Returns processing: How tedious and time-consuming processes vanish into thin air.

One of the biggest challenges for many companies in the warehouse is the processing of returns. A laborious and time-consuming process that has become an essential part of the entire supply chain. Possible reasons for a return are, for example: the delivered product does not meet expectations, several variants were ordered, the goods are damaged or were delivered incorrectly(complaint). But how can returns be successfully managed in the warehouse? Our SuPCIS-L8 warehouse management software offers an efficient and transparent solution for managing returns.

The data determines the rules of the game
Each return must be processed separately in the warehouse. The warehouse management system needs the notification data for this returns processing. This can be created in two different ways. In the first case, the basic data for the returns item is created directly after the original parcel has been shipped to the customer. This means that the returns option is already activated in the warehouse management software when a delivery item is shipped for each article. This then remains in the system for 45 days, for example. In the second case, the information about the return is created when the customer wishes to return the item. In practice, this means that the end customer announces the return. This can be done via a returns portal, an app or via customer service. The ERP system then transfers the returns notification to the warehouse management software.

One scan and the returns process runs
When the return arrives at the warehouse, the returned goods can be easily identified with regard to the item and the underlying delivery item using the order and customer data available. The quick allocation of the returned goods enables efficient returns processing thanks to the integrated search function. For example, by scanning the package number of the return in combination with the display of the product image, the correct position can be quickly and clearly identified. Order-related data such as customer name, sender address and order number are stored for each return. The integrity check and the usage decision are then carried out. Depending on the result, the goods are then put back into stock, more detailed QA processing is initiated or the stock is corrected. Thanks to synchronization with the ERP system, the credit note process and stock availability are carried out without any loss of time.

Another advantage of returns processing in SuPCIS-L8 is the sorting option via scan and optionally also via a put-to-light system for goods to be put back into storage. In this way, area-specific, pre-sorted and route-optimized storage for returns can be implemented.

If you would like to find out more and are looking for valuable tips and practical advice, you will find them in the book Returns management - a logistical challenge. Theory and practice for handling returns. The book is available in the Huss Online Shop.

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Would you also like to simplify your returns processing? Please feel free to contact us.