Customer Service Manager (m/f/d)

• As an independent Customer Service Manager (m/f/d), you are the contact person for our customers' service requests. Be the problem solver and ensure satisfied customers!
• You ensure that customer inquiries are well looked after from start to finish. This includes working with experts when things get more complex to ensure that a satisfactory solution is found.
• You maintain constant contact with our customers, keep an overview of the status quo and ensure that our customers feel well looked after. Your goal is to always find a solution that makes our customers happy.
• You will take on organizational tasks in our Customer Service team and help to ensure that everything runs smoothly.

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• A university degree or completed training in the IT environment.
• Communication skills for an effective exchange with our customers and internal teams.
• Adherence to deadlines and commitment to agreed dates and obligations.
• Understanding of processes and interrelationships between different IT systems.
• Desirable: Basic knowledge of intralogistics, as well as basic knowledge of Linux and SQL databases.

• With us, you can expect a permanent and secure job right from the start in an innovative and healthy software company in the growth market of intralogistics.
• We enable you to work creatively and independently within a motivated and experienced team that will support you in your projects.
• We have modern offices with space for concentrated work in small groups as well as plenty of room for creative collaboration.
• Would you like to take a break in our fitness room or play a game of pool, table tennis or table football? No problem with us - you can treat yourself to some time out in addition to your work.
• We promote your individual strengths and offer you development opportunities in all areas of the company, depending on your aptitude and interests.
• We have flexible working hours (flexitime and home office arrangements).
• You can expect flat hierarchies and short decision-making processes.
• We work at locations in Stuttgart (Leinfelden-Echterdingen) and Osnabrück (Georgsmarienhütte) with good (public) transport connections. Within the Group, we also have locations in Rosenheim and Bad Friedrichshall.
• Remote-friendly: If the locations are too far away, you can also work remotely.
• In addition to free drinks and fresh fruit, we offer a variety of other attractive benefits.