Customer Success Manager (m/f/d)

Become part of the logistics growth industry with S&P and revolutionize intralogistics processes

As a leading software and system supplier , we offer SuPCIS-L8, a platform for intelligent solutions in intralogistics. Our software controls automated warehouses with conveyor technology and robots that support people at work. With a focus on automation, we are a key partner for companies and networked supply chains.

Since our foundation in 1985, we have always strived for innovation and offer our employees a first-class working environment. Flat hierarchies and our dynamic way of working enable our employees to develop their full potential.

Since 2022, we have been a subsidiary of Element Logic, the world's largest AutoStore® partner with headquarters in Norway and offices in Europe, the USA and Latin America.

We are looking for a Customer Success Manager (m/f/d) at the earliest possible date

What you can expect:

As Customer Success Manager, you are the first point of contact for our existing customers and take responsibility for challenging logistics projects in Germany and Europe. Your top priority is the satisfaction of our customers and professional long-term support.
Through ongoing consulting, change management and joint short, medium and long-term planning, you will identify opportunities to expand and optimize existing customer business. In doing so, you will manage internal and external expectations, ensuring predictability on both sides.
As part of the projects, you will be responsible for comprehensive project management, including design, implementation, training and commissioning as well as ongoing support. You will work closely with other colleagues from the specialist departments to ensure that these tasks are carried out effectively and efficiently.
You recognize opportunities and risks within the scope of the projects and always keep an eye on time, costs and quality.
Through transparency and good organization, you create the framework for successful projects - whether waterfall or agile project setup.
No project runs in a straight line - you master challenges and conflicts skillfully. You recognize risks early on, communicate proactively and (de)escalate in the right places.

What you bring with you:

You have a degree in industrial engineering or logistics (m/f/d) or a comparable qualification with several years of professional experience in the field of complex IT projects and knowledge of logistics processes.
You have already successfully planned, managed and implemented several IT projects (waterfall or agile) and can look back on more than 3 years of professional experience.
You enjoy configuring and testing solution requirements in our warehouse management software SuPCIS-L8 and providing the customer with best practices.
You have sound specialist knowledge in the field of logistics and IT and have already dealt with topics in the WMS / ERP environment.
You are IT-savvy, can quickly find your way around new tools and are willing to familiarize yourself with our product landscape.
Logical thinking is easy for you, you are a positive, creative and solution-oriented team player and can communicate very well.
You like to take on responsibility, have a can-do mentality and enjoy making things happen and completing them successfully.
You find it easy to organize yourself, you always keep an eye on priorities and always have an overview of project milestones and can maintain delivery items.
You don't bury your head in the sand when faced with challenges - thanks to your excellent communication skills, you master every challenge with a cool head and together with your project team.
You are business fluent in German and have a good to very good knowledge of English.
You are willing to travel occasionally, especially for customer visits, commissioning and project meetings.
Helpful, but not a must: You have basic knowledge of software development and the use of relational databases.

Your benefits with us:

With us, you can expect a permanent and secure job right from the start in an innovative and healthy software company in the growth market of intralogistics.
We enable you to work creatively and independently within a motivated and experienced team that will support you in your projects.
We have modern offices with space for concentrated work in small groups as well as plenty of room for creative collaboration.
Do you like to spend your break in the fitness room or would you like to play a game of pool, table tennis or table football? No problem with us - you can treat yourself to some time out in addition to your work.
We promote your individual strengths and offer you development opportunities in all areas of the company, depending on your aptitude and interests.
We have flexible working hours (flexitime and home office arrangements).
You can expect flat hierarchies and short decision-making processes.
We work at locations in Stuttgart (Leinfelden-Echterdingen) and Osnabrück (Georgsmarienhütte) with good (public) transport connections. Within the Group, we also have locations in Rosenheim and Bad Friedrichshall.
Remote-friendly: If the locations are too far away for you, you can also work remotely.
In addition to the free drinks and fresh fruit, we have a number of other attractive benefits for you.

Do you have questions about the job profile? Get in touch with your contact person

Joshua Smith

Director Delivery & Customer Success

jobs@sup-logistik.de

Customer Success Manager (m/f/d)

Apply now